Click here to leave your feedback.

Kay McFarlane
Tasmania 7330
I would like to leave the following testimonial. This is the third water bed I have had over the last 40 years and find it the most solid, best constructed one I have seen. The service is wonderful, nothing is a problem. I have also just purchased a water pillow that is AMAZING!! Honestly best sleep I have had in years and didn’t wake with the usual sore neck. Highly recommend trying one. I have just purchased my second. Thanks Ben

Fiona Thomas

I would like to leave the following testimonial.After being messed around by another company with nearly a $800 quote I rang Mr Waterbeds.The phone service I received from Howard was so customer friendly,helpful and honest.For the same job complete and at the time they first arranged price $395.Ben was so friendly upon arriving he did the job 100% and I get to sleep on my bed tonight !! I would highly recommended this business and their service,they deliver old fashioned customer service at a great price.Thank you I will be a returning customer 🙂

Craig Lanyon, Epsom Victoria
Great Value & Sevice

Donna McMahon,
I have Fibromyalgia and Scoliosis which makes sleeping on normal beds far too painful and I also suffer from many allergies, so I have had a wonderful waterbed for about 30 years. Once you have a waterbed, you never want to sleep on anything else!

On Saturday afternoon I discovered a leak that I then couldn’t fix myself and Ben went out of his way to come to my house after-hours. My mattress, liner and heater were growing old and ended up needing replacing, all of which he could do for me at the same time. He also pumped the water out into a spare mattress and then into my new mattress, so that the water was saved and I had a warm bed to sleep on that same night.

Thank you Ben, for your excellent and professional service. I recommend you to anyone who is looking to get a waterbed or needs theirs fixing or replacing.

Glen Barnes, Mindarie WA.
I would like to leave the following testimonial.
To Ben and his support crew, my compliments for a job well executed, again. This will be the second Munro waterbed purchased. The first went to my sister and brother-in-law.They have enjoyed it now for almost two years. I finally decided to try one myself.
Delivery was professionally done, assembly was straight forward, and my first night was most comfortable. Even the cats enjoyed a nap on it. Once again,
thank you and well done. Glen

John Henry, South Burnett Qld.
“We’ve had a water bed before, but this new soft sided bed from Ben is something else. This is the most comfortable bed we have ever slept on. The quality of the components is also first rate.
Combine this with Bens exceptional service & you can’t go wrong. A pleasure to deal with, highly recommended.” John

Shelly Taylor.
Hi Ben & other Waterbed staff,
I had to email to Thank you all for the Wonderful work you do. I am Disabled after a work injury Nursing & 9 Spinal Surgeries. After waking for 29 yrs waking up in Absolute Agony, I have been waking Completely Pain Free since my Waterbed arrived & I set up my soft sided pedestal Waterbed I purchased from your company. Again I cannot Thank you enough, you have No idea how much difference beginning each day Pain Free has had on my life. I am now able to do some work for a few days 3-4 times a year part time, Public Speaking & Counselling Victims of Abuse thanks to the bed you manufacture. I was accessed by a Court of Law as having 72% Total Permanent Disability.
I hope you & your families are & remain Healthy, Happy & Safe.

Shelly Taylor

Susy Quelch
I would like to leave the following testimonial. I would like to say a big thank you to Ben for excellent service and an excellent product. After being seriously disabled and having a lot of difficulty with muscle spasms in my legs and pain in my upper body, after the first night my pain levels have dropped from a 9 to a 3, even my physio said I had the most flexibility she had seen so far. It is Just like getting into a giant hotwater bottle, I highly recommend it to everyone especially for the disabled.

Eddie Oliver
Sydney NSW
I would like to leave the following testimonial.

The service provided has been absolutely superb, from first phone contact right through to the end of a complex transaction – and the actual waterbed is great too. It is rare to encounter such helpful, good-natured, efficient and knowledgeable attention to the customer’s needs. Heartiest congratulations to Ben for such outstanding efforts in so many respects.

Ian Donoghue,
Thank-you! We are in the middle of finishing a new build and in the middle of the madness you came and set up our new waterbed with no fuss. Your service is great and the bed has given me the first night sleep without back pain in years!

Lorraine Spencer
Duffy ACT.
Dear Ben Thank you so much for the very quick delivery of my waterbed repair items.

Your service is quite amazing and I am most appreciative.

Kind regards

Lorraine Spencer

Penny Sawtell,
Waterview Heights NSW.
Phone 0428-748929
email Peneliz@gmail.com
I would like to leave the following testimonial.

I would just like to say Thank You to Ben and his family for my beautiful bed that they built for me in 2 weeks. It what exactly what I wanted and more. After sleeping on a blow up mattress For 10 months.

Ben built this wonderful bed so I could sleep in a bed again.

This wonderful gentleman and family came to my rescue. These people are so honest and trustworthy it is such a rare commodity now days.


Colin & Karen Dixon.
Mackay Qld.
Phone +61411715747
Dearest Ben.

we would like to thank you for your assistance in buying our bed you were pleasant and courteous we couldn’t have been treated with any more respect to our questions.

We have not had a better nights sleep until we purchased our queen size soft sided duet waterbed.The quality and construction was well made.

If you are thinking of purchasing a waterbed see Ben or ask him for our phone number we will be happy to answer any questions for you. kindest regards

Col and karen Mackay

Kirsty-Ann Gurney
Banora Point NSW
A huge thank you to Mr Waterbed for their professional service.

From our first contact with this family owned business we felt welcomed into their showroom. Ben explained every option and organised installation a week later. Mr Waterbed’s installation process is very impressive.
With over 30 years experience in the industry I can happily recommend this business to anyone wanting to purchase a waterbed.
Our overall experience has been amazing!

Donna McMahon

I have Fibromyalgia and Scoliosis which makes sleeping on normal beds far too painful and I also suffer from many allergies, so I have had a wonderful waterbed for about 30 years. Once you have a waterbed, you never want to sleep on anything else!

On Saturday afternoon I discovered a leak that I then couldn’t fix myself and Ben went out of his way to come to my house after-hours. My mattress, liner and heater were growing old and ended up needing replacing, all of which he could do for me at the same time. He also pumped the water out into a spare mattress and then into my new mattress, so that the water was saved and I had a warm bed to sleep on that same night.

Thank you Ben, for your excellent and professional service. I recommend you to anyone who is looking to get a waterbed or needs theirs fixing or replacing.

Marian Butler

E-mail: marian.butler@gmail.com
I would like to leave the following testimonial. Thanks Ben and your team. We love our waterbed and were really impressed by your prompt and friendly service. Thanks for your advice and attention to detail. We are recommending your waterbeds far and wide! Marian, Frank and dog (Adelaide) 🙂

Gary & Corrina O’Brien
Phone 0407-203283
Thank you very much for our beautiful waterbed and the prompt and efficient delivery.
The delivery company went out of their way to arrange a suitable delivery time.
We are extremely impressed with the brilliant quality of the bed and heaters plus how easy and fun it was to assemble.
We find the bed very comfortable and thank you for your suggestions and explanation regarding the amount of baffles to choose.
Each morning since having our waterbed we wake up without aches and pains and have found that we breath more deeply with our bodies in their normal sleeping position.
Thank you Mr Waterbed for your superb service, helpful advice and easy transaction. We have already recommended your beds to family and friends.

Thanks again Ben.

Lucy Achjian
Surfers Paradise
I would like to leave the following testimonial. We recently purchased a soft sided dual waterbed and both the bed and the service were exceptional.

The bed was delivered and installed as promised, the advice about the bed was accurate and helpful and both Mr Waterbed (Ben) and his father were extremely helpful and friendly. We are really enjoying the comfort of a waterbed that suits both our needs.

Peter and Susan Jones
Carool NSW
‪0427 473825‬
What a great company to deal with. Polite, no pressure, prompt service, and well priced compared to other waterbed companies.

Special thanks to Ben in the store and Robin the delivery/set up guy. Both provided excellent service.

Bear Mitchell
Cabanandra Victoria
Phone 02-64580308
I would like to leave the following testimonial.

For decades I have always woke up early and have never needed an alarm clock, now thanks to this well crafted bed, I had to get an alarm clock to stop me sleeping in 🙂 I have a bad back, that is why I bought a water bed, apart from the price being cheaper than a “normal” bed, but my back is the best it has been in a long time.

The advice from Ben and his team is the best anywhere in Australia and they bent over backwards to get the bed to my remote location. An outstanding effort from an Australian company.

Bear Mitchell

David & Dianne Willis
Phone 07-55352252
Burleigh Waters Queensland
Dear Sir/Madam,

Thank you so much for the prompt service you gave to us.
I rang you with a leak in a waterbed at 8 am 27th June and it was rectified completely by 1.30 pm.
My wife and I would like to thank you very much.
We will recommend your business to anybody who wants anything to do with a waterbed.
Also, you’re techniciann was so good at his job and very courteous.

Thanks again

David and Dianne Willis
Burleigh Waters

Phil & Rach
Phone 0478670238
I would like to leave the following testimonial.
Between Ben & his absolutely lovely father-in-law, we were reminded of the good old fashioned customer service that is rarely used now days.
Thank you so very much for being awesome and also on the fantastic quality of our bed. Needless to say we have spent a bit more time sleeping in than we have in a long time.
Thanx again guys

Janet Lennon
Bega NSW
Phone 02-64928436
I would just like to thank you so very much for your excellent service and the speed of the delivery I will highly recommend you to our family and friends AAA and 5 star service .

Thank you again

Janet Lennon

Gay Kenny.
Latham ACT
Name: Gay Kenny
Telephone: 0262544570

E-mail: gay.kenny@optusnet.com.au

I would like to leave the following testimonial.
We ordered a soft side waterbed from Ben and we are more than happy with it.
The service we received was just wonderful.
From the moment I made the first enquiry to the time the bed was delivered there wasn’t any problem whatsoever. Thankyou again for all the effort that was put in.


Sue & Ian Alcorn
Ph. 0428 453 968
Nahrunda Q 4570
Have never had service like you delivered!!!!

Sent a query email Sunday night, you responded at about 11.30am and sorted things out with very professional friendly advice.

So the order was placed at 11.30am Monday morning.


Have NEVER experienced service like that in 50 years.

Will certainly be using your service and products in the future and have no hesitation in recommending your business to anyone!!

Cheers and thanks

Lyn Beinat
New Gisborne
Victoria 3438
Ben is the first person I have spoken to who fully understands water beds. Our current mattress was wrong for our bed and has resulted in very poor sleeping outcomes.

Stunning service! Ordered and despatched in no time flat. Wow – Customer Service Award of the Year!

Gavin & Beth Breed,
Phone 0422-033481
Thankyou Ben for the lovely job you did making the bed. The quality is superb.

So much better than the other two that we have had.

Paul and Lyn Hunt
Bellbird Park Qld 4300
Telephone: 07 32882871

E-mail: hunt23@bigpond.com

I would like to leave the following testimonial.
After 40 or so years of sleeping on a timber framed waterbed, we finally decided to purchase one with soft sides. Wow, even more comfortable – really impressed!

The service we received was great too. We ordered our bed on Saturday afternoon and Ben delivered it on Monday afternoon – then helped to put the frame up for us – very professional. Many thanks to both Ben and Howard. It was a pleasure dealing with you.

Adam Frost, Orange NSW.
Hi Ben,

Just wanted let you know that we are very pleased with the mattress you provided us with. The service provided was very prompt and the product is of high quality, will be sure to use your business for our future waterbed needs. Thanks ,



Lyn McGregor, Canberra
Hi Ben,

Just a short note to say a HUGE thank you for your prompt, friendly service – my daughter LOVES her new water bed and her pain level has dropped significantly.

You have been a pleasure to deal with and I look forward to contacting you with any additional waterbed needs we might have in the future.

Kindest regards,

Lyn McGregor

Roge, Wetsern Australia
Cheers Ben

Thankyou for your excellent communication and service .
If there was a arena / forum for feedback I’d give you 4 Gold Stars . I’ll do my best with word of mouth and feel free to use me ( you may pass on my email & fobile mobile number 0423661540 as a reference if the need arises in West Oz . Regards Roge

Wendy Morgan
Hi Ben I would just like to thank you for the bed we ordered back in May. I can’t believe how well we are sleeping now and I haven’t had one migraine since having the new bed. Also we are thrilled with buying a king size bed. Cant believe how much room we have now. I would recommend your company to anyone.

Wendy Morgan
Geelong Vic.

Lynetter Healey
Airey Inlet
Hi Ben,
Whoa – You have been very generous. Thanks so much I would like to thank you very much as you have given the best customer service that I have seen in a very long time.

I am soo pleased to have a waterbed again.

Thanks so much
Lynette Healey
Phone 0411-892223

Ken & Gaye Griggs
Ken & Gaye Brisbane E-mail: ken@griggs.id.au I would like to leave the following testimonial. Hi Ben, Thank you to you and your staff for good advice and great service. We moved from a waterbed to latex 10 years ago and have regretted that.

Our aging backs are really appreciating the return to the more natural sleeping position a waterbed provides.

Phone 32199629 or 0478-224269

Andrew McLeay, Mount Barker South Australia
Thanks Ben,

Very happy with the service and communication level. Cheers,

Andrew McLeay

All Hills Bookkeeping Services Pty Ltd
72 Hutchinson Street
Mount Barker
South Australia 5251

Norma Liddell, Bellingen NSW 2454
Hi Ben

I am writing to thank you for your the quick turnaround from the time i ordered my waterbed to when it was installed. The installer, Robin, was very friendly and very fast and the bed is excellent. It is a pleasure to deal with such an efficient Australian company. Thank you so much.

Norma Liddell
Phone 02-66551625
NSW 2454

Bill Farmer – Pakenham, Victoria , 3810
Hi Just a note to say we are really happy with the bed it is amazing comfortable. Thanks again for the great service Bill

Mary Naggle – Adelaide, South Australia
Great service. ordered the mattress and had it within 48 hours, as promised it fitted perfectly into my frame and has been the best mattress I ever sleep upon.

They where very helpful.

Brian Payne – Arundal, Queensland
I have used Mr Waterbeds service to move my bed for the past 20 years from House to House and can’t fault their excellent service.

They pack the bed so the internal parts do not get messed up as happened when I had tried to do the job myself.

Well worth every penny for a professional hassle free move.

Peter & Lorraine Curtis – Darwin, Northern Territory
Hi Ben

Just wanted to let you know we received the waterbed and are so happy with it. It is beautiful and not a scratch on it. We wanted to say thank you and if we need anything to do with a waterbed we will definitely contact you.

Thank you

Eddie Gray – Australia
Dear Mr Waterbed,

Thank you so much for your suggestion regarding the new gel filled twin mattress. Carol and I really have different requirements regarding comfortable temperatures and mattress firmness. This bed is just so perfect. We loved the waveless queen bed which is now for guests who seem to want to come back again. Most have never experienced a modern waterbed and are just as blown away as we were by the comfort of the bed and the soundness of the sleep they bring.

As I explained to you Carol always wanted the temperature just a few degrees warmer than I required so the individual controls on the new bed have made for complete harmony. We would recommend it to anyone who wants to share there bed with their loved one but still wants the perfect nights sleep.

Thankyou for your advice, courtesy and dedicated service.

Ian Francis – Brisbane, Queensland
Ben, Howard, Kev & team,

Good Morning,
Just a quick note to thank you for the genuinely fantastic service I have received throughout the order to delivery process of my new waterbed.

3 days ago I was in agony with a disc compressing on my spine. It was somewhat better last night, however after the sleep on the water bed (I’ve only spent 3 nights on one in my whole life) I am walking around again with confidence in little pain.

Again, thank you for delivering a top notch product at the fantastic price.

Look forward to seeing you in 6 months for the service.

Joanne and George Ferguson – Adelaide, South Australia
G’day Ben!

Hope this email find you and your family well!

We are TOTALLY excited now that the waterbed has arrived and cannot believe how easy it was to assemble and now maintain!

We would HIGHLY recommend your company to one and all!

Judy Lovi – Brisbane, Queensland
To Ben and the team,

I would like to thank you so much for the great gel bed and the excellent service I received from Mr Waterbed.

After suffering years with arthritis pain from numerous spine injuries, I used my gel bed for a week and have found remarkable relief. I am so impressed with your product and happy to support your Australian Family owned and run business, the gel bed is so much cheaper than what I was looking at too! I have been spreading the word, so please remember to send me some more business cards. By the way it was nice to have someone install a product and leave the place nice and clean with no rubbish or packaging to throw out.

Fay Betts – Harvey Bay, Queensland
Dear Ben,

I would just like to say how happy I am with the waterbed that we received on Thursday – the finish on the product is superb – the changes that I asked for were as I imagined and there was no problem in obtaining those changes – thank-you for delivering such a quality product and I will have no hesitation in recommending your company to other people.

Judith Hombsch – Queensland
I ordered the wheelchair gel pillow for my son who recently had a back operation.

He is absolutely delighted with it and is helping him when sitting down relieving pressure.

Thank you for all your help and delivering it so quickly.

Kathy Parker- Queensland
Hi Ben,

I purchased a gel bed double size from you last year for my daughter who suffers with arthritis and a condition called EDS where her joints dislocate! The bed has been a wonderful investment resulting in all of us getting a good nights sleep. My daughter is so much better for having such a wonderful bed. I am now writing as my youngest daughter who is 3 1/2 has been diagnosed with the same conditions. I am therefore now looking to purchase another one, however I cannot find a price for a double size gel bed? Could you please quote me a price including delivery to my house this time?! Last time it was too difficult to organise collecting the bed! Thanks heaps for all your help. Your recommendation was spot on!

Ron and Michele Taylor- Binbury, WA
Hi Ben

Just letting you know that our new water bed bladder arrived yesterday.

We have filled the bladder and have layed on it.

It is bloody wonderful, no more waves.

Thanks for all your help.

Deborah Claire, Australia
Hi Ben,

Just wanted to let you know we finally had time to put the gel-bed together on the weekend. For the first time in months I have been able to sleep laying down and with covers on. I found the normal matress way to hard and way too hot.

Thank you, thank you, thank you.

Have a merry Christmas (I will have a better one now with my new bed).

Janie Hughes, Australia
Hi Ben,

Just a quick note to say that we are very pleased with the headboard – it looks amazing. We were very pleasantly surprised at the cost of the material – thank you so much getting it for us at such a good price. The new bed also looks great.

Many thanks again, Ben, for such a professional and speedy service.

Kind Regards,


P.S. I might add that Rick and Howard were also very professional and very pleasant.

Stephanie Borton, Australia
Hi Ben,

Just to let you know we’ve finally got back in our bed after decorating, carpets etc and the waterbed mattress is great, would highly recommend it, thanks again

Lindy Randle, Pacific Paradise, QLD
Hello Ben,

I Just want to thank you for the waterbed we bought for our son. Thankyou so much. He is sleeping much better and just loves getting into his waterbed. We wont be going back to an ordinary bed ever again.

Chris Fenwick, Karana Downs, QLD
Hi Ben,

Since having our waterbed installed, I can finally sleep on my back, which is chronically crook, and only wake up a few times during the night.

With the latex mattress we had, I was like a bloody rotisseirie in bed and probably woke every 20 minutes or so to change position, therefore not getting any quality sleep.

I had a total knee replacement 6 weeks ago and I am very pleased to have gotten the waterbed installed before the surgery, as I have had to lie on my back and can only just now lie on one side.

If we still had the latex mattress, I would be in the nuthouse from lack of sleep and in agony with my back.

I cannot peak highly enough of your fabulous waterbeds and particularly at this cold time of the year, it is so nice to get into and be warm all night. Our cats put their seal of quality on it right from day one and have been the professional testers ever since. Just as well we got a King size!